Returns & Exchanges

Due to the perishable nature of our artisanal food products, we cannot accept physical returns, but we are committed to ensuring you are satisfied with every bite. If your order arrives damaged or fails to meet our quality standards, please contact our support team within 14 days for a full refund or replacement.

Return Process

• 1.
  Inspect Your Delivery

  Carefully check your MOTH package upon arrival for any signs of damage or quality concerns related to the perishable items.

• 2.
  Document Issues

  Take clear photographs of the product and its original packaging to help our quality control team verify the issue.

• 3.
  Contact Support

  Email our customer care team with your order number and the documentation within 14 days of the delivery date.

• 4.
  Resolution

  Once reviewed, we will issue a direct refund to your original payment method or ship out a fresh replacement at no extra cost.