Frequently Asked Questions
Everything you need to know about our premium food selections.
How do you ensure the freshness of your products during shipping?
We use temperature-controlled, insulated packaging and eco-friendly gel packs to ensure all perishable items arrive at your doorstep in peak condition.
Where do you source your ingredients?
MOTH partners exclusively with local sustainable farms and high-quality global producers who meet our strict standards for organic and ethical harvesting.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Do you offer subscription plans for recurring orders?
Yes, you can subscribe to your favorite pantry staples and save 10% on every order. You can pause, skip, or cancel your subscription at any time through your account dashboard.
Are your products suitable for specific dietary restrictions?
We offer a wide range of gluten-free, vegan, and keto-friendly options. Each product page features a full list of ingredients and allergen warnings to help you shop safely.
How long will it take for my order to arrive?
Orders are typically processed within 24 hours. We offer express shipping options that guarantee delivery within 1-2 business days to maintain maximum freshness.